Last updated June 07, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
129 d highway 90
waveland, MS 39576
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your exchange or store credit. Please allow at least fourteen (14) days from the receipt of your item to process your store credit or exchange. We will notify you by email when either has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a store credit or exchange.
- A 10% restocking fee will be charged for all returns.
- Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, you’ll be automatically credited on your account. Please remember it can take some time for this entire process to be completed with the nature of the mailing system, but you will be updated every step of the way.