Refund policy

RETURN POLICY

Last updated June 07, 2020

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at creolequeenenterprises.llc@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

EquilibreFashions

Attn: Returns

order#:

129 d highway 90  

unit 4  

waveland, MS 39576  

United States  

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange or store credit. Please allow at least fourteen (14) days from the receipt of your item to process your store credit or exchange. We will notify you by email when either has been processed.

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service number below to arrange a store credit or exchange. 

 

Please Note

  

•        A 10% restocking fee will be charged for all returns.     
•        Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

2282164373 

creolequeenenterprises.llc@gmail.com 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Store Credit 
We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, you’ll be automatically credited on your account. Please remember it can take some time for this entire process to be completed with the nature of the mailing system, but you will be updated every step of the way.